Data Deletion

Last updated: 27 September 2026

If you tagged a venue in an Instagram Story, or commented a reward keyword on a Reel, that venue's Story Reward account holds a small amount of data about the interaction — your Instagram @username, whether your account was public at the time, and whether a reward was sent or redeemed. Full detail is in our Privacy Policy.

You can ask for this data to be deleted at any time, in either of two ways:

Message the venue on InstagramSend the exact message "DELETE MY DATA" as a direct message to the Instagram account of the business you tagged or commented on. This is picked up automatically and the data tied to your Instagram username is removed from that business's Story Reward records.

Email us directlySend your request to askrestaurantcoach@gmail.com with your Instagram @username and the name of the business you interacted with. We will confirm once it's done. Email a deletion request

What gets deleted

The Instagram @username recorded against the tag, comment or reward.
The public/private and follower-count check performed for that interaction.
The reward code and its redemption status linked to that username.

Records that a business needs for its own accounting (such as aggregate counts of rewards given, with the username removed) may be retained in anonymised form.

How long it takes

Deletion requests are typically completed within a few business days. If you don't hear back within a week, email us again or reach us on WhatsApp.