Terms of Service

Last updated: 27 September 2026

These terms govern use of Story Reward, a service operated by Restaurant Coach ("we", "us"). By subscribing to or using Story Reward — the dashboard, staff app, Story Reward and Comment Reward campaigns, and this website — a Business User agrees to these terms.

1. The service

Story Reward connects to a Business User's Instagram Business Account through Meta's official Instagram Graph API to detect qualifying Story tags and Reel comments, verify them against the Business User's own campaign rules, and send an automated reward message to the Guest. Redemption is confirmed in person by the Business User's staff using the staff app.

2. Eligibility and account

• You must be authorised to act for the business you register, and to connect its Instagram Business Account.
• You are responsible for the accuracy of your campaign rules (dates, reward text, minimum Story duration, follower rules) and for the offers you commit to honouring.
• You are responsible for keeping staff PINs confidential and for the actions taken under them.

3. Plans, billing and cancellation

• Story Reward is billed annually, per Instagram handle, at the tier that matches the number of store locations sharing that handle, as quoted to you directly.
• Fees are payable in advance for the subscription period and are non-refundable except where required by law.
• Either party may cancel by giving notice before the next renewal date; access continues until the end of the paid period.
• We may suspend or terminate access for non-payment, misuse of the service, or breach of Meta's Platform Terms.

4. Acceptable use

You agree not to: use the service to run misleading campaigns or promise rewards you do not intend to honour; attempt to reverse-engineer, scrape, resell or white-label the service without our written consent; use it in a way that violates Meta's Platform Terms, Instagram's Community Guidelines, or applicable law; or attempt to access data belonging to another Business User.

5. Rewards and disputes with Guests

The Business User, not Story Reward, is the merchant of record for any reward offered — we provide the detection, verification and messaging system, but the decision to honour a specific redemption at the counter rests with the Business User's staff. We are not responsible for a Business User's failure to honour a verified reward.

6. Data and privacy

Our handling of Business User and Guest data is described in our Privacy Policy, which forms part of these terms. Business Users are responsible for having a lawful basis to run their campaigns and for their own compliance obligations toward their guests.

7. Availability and changes

We aim to keep the service available but do not guarantee uninterrupted access, including where an interruption originates from Meta's platform or APIs, which are outside our control. We may update features, this website, or these terms from time to time; material changes will be reflected here with an updated date.

8. Liability

To the extent permitted by law, our liability for any claim relating to the service is limited to the fees paid by the Business User for the subscription period in which the claim arose. We are not liable for indirect or consequential loss, or for actions taken by Meta or Instagram on their platform.

9. Meta / Instagram

Story Reward is an independent product and is not affiliated with, endorsed by or sponsored by Meta or Instagram. Instagram is a trademark of Meta Platforms, Inc. Use of the Instagram Graph API is subject to Meta's own Platform Terms, which apply in addition to these terms.

10. Governing law

These terms are governed by the laws of India, and disputes are subject to the courts of Delhi NCR, without prejudice to any mandatory consumer protections that apply in your jurisdiction.

Contact

Restaurant Coach
Email: askrestaurantcoach@gmail.com
WhatsApp: +91 83759 21591